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100% Exchange/Returns on purchases made within 60 days.
The following must be met:
If you are not completely satisfied with your purchase, you may return an eligible item for an exchange or refund* within 60 days of the shipment date. Returns/Exchanges received after 60 days are subject to a $15 re-stocking fee for each item. Returns/Exchanges are processed within 7 business days of receipt. Original shipping and handling fees can not be refunded. However exchanges are sent free of charge, one per order. If you receive an item that is defective please call customer service and we will gladly exchange it and send it to you free of charge. The exchange shipping charge will be waived one time per order. All FINAL SALE items can not be exchanged or refunded. Refunds and exchanges will not be accepted after 90 days of the shipment date. Remaining balances are issued as store credit only and can be used at any time.
If you return any items purchased as part of a discount or special offer, your refund will be adjusted accordingly. If payment is due, please send a check or money order.
If paying by a credit card, a second charge will be made to your account if the exchange is an uneven amount. A credit will be issued back to your account for the returned merchandise. No transactions will be made to your credit card for an even exchange. Original order discounts still apply on exchange orders.
Check refunds may take up to 21 days to process.
If we receive non qualifying returns/exchanges, we will charge $9.95 for shipping to send the items back to you. Be sure to understand the following criteria prior to sending your package to us. There are no exceptions.
***Important Information***
Please read the following before trying on your wig or hairpiece:
When trying on a wig please wear a wig cap at all times to protect your natural hair and condition of the wig.
All FINAL SALE items CAN NOT be returned or exchanged.
*Beauty Trends has the right to refuse the return/exchange of any hair good based on the following reasons:
1. The merchandise must be returned/ exchanged in its original state. We can not accept wigs/hair pieces that have been used or worn, have loosened curls,have extremely large tangles, or emits odors.
2. The merchandise is damaged.
3. Pieces of the products are missing
4. It is past the acceptable return time of 90 days
5. Original tags and packaging are missing or damaged.
6. Hair Care products and Final Sale Items can not be exchanged or refunded.
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